I have a problem with this in the work place. In many situations, you run into two extremes. Either you have people who don't know how to even use email or IM or you have the ones that seem to always be in their email and nothing else. How can you create a happy medium?
When I'm at home i do use both of these tools to communicate with friends and family who are spread all over the place. It makes it really convenient to keep in touch and see what is going on. Most of the time at work, I don't have the time to check my mail let alone IM with anyone.
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